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Claims
Our team of dedicated claims professionals maintains high international service standards
Resolving claims with empathy
Usually, a claim is a stressful event. We know it and develop proactive partnership with the clients to resolve claims efficiently and with empathy.
Clients score our claims services highly due to timely communication and collaboration leading to effective decisions aligned with client’s needs and priorities.
Assigned claim professional throughout the claim process is the focal contact for the client to address and coordinate any issue.
Clients score our claims services highly due to timely communication and collaboration leading to effective decisions aligned with client’s needs and priorities.
Assigned claim professional throughout the claim process is the focal contact for the client to address and coordinate any issue.
What to do if the loss has occurred?
Notify GARDIA
When the loss occured you need to notify GARDIA as soon as possible and follow the instructions contained in policy.
Receive confirmation
GARDIA will send the confirmation as well as the instructions on further actions and the list of necessary documents for investigation of the reported event. To speed up the process of claim investigation, please first send us scans of all documents by e-mail.
Contact details for sending notifications:
72, Leningradsky prospect, bldg. 3, floor 11, BC "Alcon", Moscow, 125315, Claims Settlement Department, GARDIA