Client Feedback
Let me thank you for cooperation with our Company
It is a great honor for us to provide insurance coverage to our Clients. We hope to continue providing you with maximum protection against various risks in the future and we will do our best to make our quality of service as efficient and convenient as possible. To do this, we carefully analyze the feedback received.
Please send your suggestions, wishes, feedback, or gratitude regarding the work of the Company by e-mail at complaints@gardia.sk or by mail to the following address: 72, Leningradsky Prospekt, 72, bldg. 3, floor 11, BC "Alcon", Moscow, 125315 (for Customer Relations Manager)
If, unfortunately, our service has not met your expectations, then you can file a complaint in the following ways, and we will definitely respond to your request within the time limits established by law:
1. The complaint may be oral - by phone
+7 (495) 935 8950, 8 (800) 700 8950
2. The complaint may be filed in writing
The Client's complaint is submitted to the Client Relationship Manager in writing (or in the form of electronic message) signed by the Client, indicating the full name, contact details at the following address:
Address: 72, Leningradsky Prospekt, 72, bldg. 3, floor 11, BC 'Alcon', Moscow, 125315
Client Relations Manager
Phone: +7 (495) 935 8950, 8 (800) 700 8950
Fax: +7 (495) 935 8952
e-mail complaints@gardia.sk
3. Application to the insurance supervisory authority
The Client's complaint may be sent to the insurance supervisory authority – the Bank of Russia at the following address:
Address: Insurance Market Department of the Bank of Russia, 12, Neglinnaya Str., Moscow, 107016
Phone: +8 (800) 300 30 00, +7 (499) 300 3000
Fax: +7 (495) 621 6465
http://www.cbr.ru
You may deliver the complaint in person to the Bank of Russia’s courier mail reception window at the address:
Address: 3, Sandunovsky lane, Moscow,
Phone: +8 (800) 300 3000, +7 (499) 300 3000
4. Complaint to the All-Russian Union of Insurers
At the following address: 27, Lyusinovskaya Str., building 3, Moscow, 115093, telephone: (495) 232-12-24, e-mail: mail@ins-union.ru, http://ins-union.ru
5. For complaint to the Financial Consumer Ombudsman Service click here >>
GARDIA, JSC recommends that the following information and documents (if any) be included in the appeal/complaint:
1) the number of the contract concluded between the Consumer of insurance services and the Insurance Company
2) statement of the essence of the complaint and the actual circumstances on which the stated complaints are based as well as evidence confirming these circumstances
3) the name of the unit, position, surname, name, patronymic (if any) of the employee of the Insurance Company, whose actions (inaction) are being complained against
4) copies of documents confirming the circumstances stated in the complaint
Written complaints signed by a representative are subject to consideration on the condition of submission of a copy of the power of attorney (other similar document) containing the authority to act on behalf of the Client.
Consumers of insurance services of GARDIA, JSC can, in accordance with the current legislation and the terms of the concluded contracts, protect their rights by out-of-court (pre-trial) settlement of the dispute in a claim procedure as well as through negotiations with GARDIA, JSC, as well as in court.
When concluding an insurance contract, the recipient of insurance services has the right to request for review the information on the amount of remuneration paid to the insurance agent or insurance broker.